WEBSITE TERMS OF USE
VERSION 1.0
LAST REVISED ON: NOVEMBER 28, 2023
The website located at www.patnem.com (the “Site”) is a copyrighted work belonging to Patnem, Inc. (“Company”,
“us”,
“our”, and “we”). Certain features of the Site may be subject to additional guidelines, terms, or rules, which
will
be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are
incorporated by reference into these Terms.
THESE TERMS OF USE (THESE “TERMS”) SET FORTH THE LEGALLY BINDING TERMS AND CONDITIONS THAT GOVERN YOUR USE OF THE
SITE. BY ACCESSING OR USING THE SITE, YOU ARE ACCEPTING THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU
REPRESENT), AND YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THESE
TERMS
(ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT). YOU MAY NOT ACCESS OR USE THE SITE OR ACCEPT THE TERMS
IF
YOU ARE NOT AT LEAST 18 YEARS OLD. IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THESE TERMS, DO NOT ACCESS
AND/OR USE THE SITE.
PLEASE BE AWARE THAT SECTION 10.2 CONTAINS PROVISIONS GOVERNING HOW TO RESOLVE DISPUTES BETWEEN YOU AND COMPANY.
AMONG OTHER THINGS, SECTION 10.2 INCLUDES AN AGREEMENT TO ARBITRATE WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT
ALL DISPUTES BETWEEN YOU AND US SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION. SECTION 10.2 ALSO CONTAINS A
CLASS ACTION AND JURY TRIAL WAIVER. PLEASE READ SECTION 10.2 CAREFULLY.
UNLESS YOU OPT OUT OF THE AGREEMENT TO ARBITRATE WITHIN 30 DAYS: (1) YOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES
OR CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR
REPRESENTATIVE ACTION OR PROCEEDING AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR
CLASS-WIDE
ARBITRATION; AND (2) YOU ARE WAIVING YOUR RIGHT TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND
TO HAVE A JURY TRIAL.
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ACCOUNTS
1.1 Account Creation. In order to use certain features of the Site, you must register for
an account (“Account”) and
provide certain information about yourself as prompted by the account registration form. You represent and
warrant
that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain
the
accuracy of such information. You may delete your Account at any time, for any reason, by following the
instructions
on the Site. Company may suspend or terminate your Account in accordance with Section 8.
1.2 Account Responsibilities. You are responsible for maintaining the confidentiality of
your Account login
information and are fully responsible for all activities that occur under your Account. You agree to
immediately
notify Company of any unauthorized use, or suspected unauthorized use of your Account or any other breach of
security. Company cannot and will not be liable for any loss or damage arising from your failure to comply
with the
above requirements.
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ACCESS TO THE SITE
2.1 License. Subject to these Terms, Company grants you a non-transferable, non-exclusive,
revocable, limited
license to use and access the Site solely for your own personal, noncommercial use.
2.2 Certain Restrictions. The rights granted to you in these Terms are subject to the
following restrictions: (a)
you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially
exploit the
Site, whether in whole or in part, or any content displayed on the Site; (b) you shall not modify, make
derivative
works of, disassemble, reverse compile or reverse engineer any part of the Site; (c) you shall not access
the Site
in order to build a similar or competitive website, product, or service; and (d) except as expressly stated
herein,
no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or
transmitted in any form or by any means. Unless otherwise indicated, any future release, update, or other
addition
to functionality of the Site shall be subject to these Terms. All copyright and other proprietary notices on
the
Site (or on any content displayed on the Site) must be retained on all copies thereof.
2.3 Modification. Company reserves the right, at any time, to modify, suspend, or
discontinue the Site (in whole or
in part) with or without notice to you. You agree that Company will not be liable to you or to any third
party for
any modification, suspension, or discontinuation of the Site or any part thereof.
2.4 No Support or Maintenance. You acknowledge and agree that Company will have no
obligation to provide you with
any support or maintenance in connection with the Site.
2.5 Ownership. Excluding any User Content that you may provide (defined below), you
acknowledge that all the
intellectual property rights, including copyrights, patents, trade marks, and trade secrets, in the Site and
its
content are owned by Company or Company’s suppliers. Neither these Terms (nor your access to the Site)
transfers to
you or any third party any rights, title or interest in or to such intellectual property rights, except for
the
limited access rights expressly set forth in Section 2.1. Company and its suppliers reserve all rights not
granted
in these Terms. There are no implied licenses granted under these Terms.
2.6 Feedback. If you provide Company with any feedback or suggestions regarding the Site
(“Feedback”), you hereby
assign to Company all rights in such Feedback and agree that Company shall have the right to use and fully
exploit
such Feedback and related information in any manner it deems appropriate. Company will treat any Feedback
you
provide to Company as non-confidential and non-proprietary. You agree that you will not submit to Company
any
information or ideas that you consider to be confidential or proprietary.
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USER CONTENT
3.1 User Content. “User Content” means any and all information and content that a user
submits to, or uses with, the
Site (e.g., content in the user’s profile or postings). You are solely responsible for your User Content.
You assume
all risks associated with use of your User Content, including any reliance on its accuracy, completeness or
usefulness by others, or any disclosure of your User Content that personally identifies you or any third
party. You
hereby represent and warrant that your User Content does not violate our Acceptable Use Policy (defined in
Section
3.3). You may not represent or imply to others that your User Content is in any way provided, sponsored or
endorsed
by Company. Since you alone are responsible for your User Content, you may expose yourself to liability if,
for
example, your User Content violates the Acceptable Use Policy. Company is not obligated to backup any User
Content,
and your User Content may be deleted at any time without prior notice. You are solely responsible for
creating and
maintaining your own backup copies of your User Content if you desire.
3.2 License. You hereby grant (and you represent and warrant that you have the right to
grant) to Company an
irrevocable, nonexclusive, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly
display
and perform, prepare derivative works of, incorporate into other works, and otherwise use and exploit your
User
Content, and to grant sublicenses of the foregoing rights, solely for the purposes of including your User
Content in
the Site. You hereby irrevocably waive (and agree to cause to be waived) any claims and assertions of moral
rights
or attribution with respect to your User Content.
3.3
Acceptable Use Policy. The following terms constitute our “Acceptable Use Policy”:
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You agree not to use the Site to collect, upload, transmit, display, or distribute any User Content (i)
that
violates any third-party right, including any copyright, trademark, patent, trade secret, moral right,
privacy
right, right of publicity, or any other intellectual property or proprietary right, (ii) that is
unlawful,
harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory,
false,
intentionally misleading, trade libelous, pornographic, obscene, patently offensive, promotes racism,
bigotry,
hatred, or physical harm of any kind against any group or individual or is otherwise objectionable,
(iii) that is
harmful to minors in any way, or (iv) that is in violation of any law, regulation, or obligations or
restrictions
imposed by any third party.
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In addition, you agree not to: (i) upload, transmit, or distribute to or through the Site any computer
viruses,
worms, or any software intended to damage or alter a computer system or data; (ii) send through the Site
unsolicited
or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or
any other
form of duplicative or unsolicited messages, whether commercial or otherwise; (iii) use the Site to
harvest,
collect, gather or assemble information or data regarding other users, including e-mail addresses,
without their
consent; (iv) interfere with, disrupt, or create an undue burden on servers or networks connected to the
Site, or
violate the regulations, policies or procedures of such networks; (v) attempt to gain unauthorized
access to the
Site (or to other computer systems or networks connected to or used together with the Site), whether
through
password mining or any other means; (vi) harass or interfere with any other user’s use and enjoyment of
the Site; or
(vi) use software or automated agents or scripts to produce multiple accounts on the Site, or to
generate automated
searches, requests, or queries to (or to strip, scrape, or mine data from) the Site (provided, however,
that we
conditionally grant to the operators of public search engines revocable permission to use spiders to
copy materials
from the Site for the sole purpose of and solely to the extent necessary for creating publicly available
searchable
indices of the materials, but not caches or archives of such materials, subject to the parameters set
forth in our
robots.txt file).
3.4 Enforcement. We reserve the right (but have no obligation) to review, refuse and/or
remove any User Content in
our sole discretion, and to investigate and/or take appropriate action against you in our sole discretion if
you
violate the Acceptable Use Policy or any other provision of these Terms or otherwise create liability for us
or any
other person. Such action may include removing or modifying your User Content, terminating your Account in
accordance with Section 8, and/or reporting you to law enforcement authorities.
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INDEMNIFICATION. You agree to indemnify and hold Company (and its officers, employees, and
agents) harmless,
including costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of
(a)
your use of the Site, (b) your violation of these Terms, (c) your violation of applicable laws or regulations or
(d)
your User Content. Company reserves the right, at your expense, to assume the exclusive defense and control of
any
matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims.
You
agree not to settle any matter without the prior written consent of Company. Company will use reasonable efforts
to
notify you of any such claim, action or proceeding upon becoming aware of it.
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THIRD-PARTY LINKS & ADS; OTHER USERS
5.1 Third-Party Links & Ads. The Site may contain links to third-party websites and services,
and/or display
advertisements for third parties (collectively, “Third-Party Links & Ads”). Such Third-Party Links & Ads are
not
under the control of Company, and Company is not responsible for any Third-Party Links & Ads. Company provides
access to these Third-Party Links & Ads only as a convenience to you, and does not review, approve, monitor,
endorse, warrant, or make any representations with respect to Third-Party Links & Ads. You use all Third-Party
Links
& Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. When you
click on
any of the Third-Party Links & Ads, the applicable third party’s terms and policies apply, including the third
party’s privacy and data gathering practices. You should make whatever investigation you feel necessary or
appropriate before proceeding with any transaction in connection with such Third-Party Links & Ads.
5.2 Other Users. Each Site user is solely responsible for any and all of its own User
Content. Since we do not
control User Content, you acknowledge and agree that we are not responsible for any User Content, whether
provided
by you or by others. We make no guarantees regarding the accuracy, currency, suitability, appropriateness, or
quality of any User Content. Your interactions with other Site users are solely between you and such users.
You
agree that Company will not be responsible for any loss or damage incurred as the result of any such
interactions.
If there is a dispute between you and any Site user, we are under no obligation to become involved.
5.3 Release. You hereby release and forever discharge Company (and our officers, employees,
agents, successors, and
assigns) from, and hereby waive and relinquish, each and every past, present and future dispute, claim,
controversy,
demand, right, obligation, liability, action and cause of action of every kind and nature (including personal
injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or that
relates
directly or indirectly to, the Site (including any interactions with, or act or omission of, other Site users
or any
Third-Party Links & Ads). IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION
1542 IN
CONNECTION WITH THE FOREGOING, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR
OR
RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE,
WHICH IF
KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
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DISCLAIMERS
THE SITE IS PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS, AND COMPANY (AND OUR SUPPLIERS) EXPRESSLY
DISCLAIM ANY
AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL
WARRANTIES OR
CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR
NON-INFRINGEMENT. WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SITE WILL MEET YOUR REQUIREMENTS, WILL BE
AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF
VIRUSES
OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE
SITE,
ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO 90 DAYS FROM THE DATE OF FIRST USE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO
YOU.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY
NOT
APPLY TO YOU.
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LIMITATION ON LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (OR OUR SUPPLIERS) BE LIABLE TO YOU OR ANY
THIRD
PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT,
CONSEQUENTIAL,
EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR
INABILITY TO USE, THE SITE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO,
AND USE
OF, THE SITE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR
DEVICE OR
COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR
LIABILITY TO
YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE
FORM OF
THE ACTION), WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF FIFTY US DOLLARS. THE EXISTENCE OF MORE THAN ONE
CLAIM
WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR
RELATING TO THESE TERMS.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO
THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
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TERM AND TERMINATION. Subject to this Section, these Terms will remain in full force and effect
while you use the
Site. We may suspend or terminate your rights to use the Site (including your Account) at any time for any
reason at
our sole discretion, including for any use of the Site in violation of these Terms. Upon termination of your
rights
under these Terms, your Account and right to access and use the Site will terminate immediately. You understand
that
any termination of your Account may involve deletion of your User Content associated with your Account from our
live
databases. Company will not have any liability whatsoever to you for any termination of your rights under these
Terms, including for termination of your Account or deletion of your User Content. Even after your rights under
these Terms are terminated, the following provisions of these Terms will remain in effect: Sections 2.2 through
2.6,
Section 3 and Sections 4 through 10.
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COPYRIGHT POLICY.
Company respects the intellectual property of others and asks that users of our Site do the same. In
connection with
our Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of
any
infringing materials and for the termination, in appropriate circumstances, of users of our online Site who
are
repeat infringers of intellectual property rights, including copyrights. If you believe that one of our users
is,
through the use of our Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly
infringing material removed, the following information in the form of a written notification (pursuant to 17
U.S.C.
§ 512(c)) must be provided to our designated Copyright Agent:
- your physical or electronic signature;
- identification of the copyrighted work(s) that you claim to have been infringed;
- identification of the material on our services that you claim is infringing and that you request us to
remove;
- sufficient information to permit us to locate such material;
- your address, telephone number, and e-mail address;
- a statement that you have a good faith belief that use of the objectionable material is not authorized
by the
copyright owner, its agent, or under the law; and
- a statement that the information in the notification is accurate, and under penalty of perjury, that you
are
either the owner of the copyright that has allegedly been infringed or that you are authorized to act on
behalf of
the copyright owner.
Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a
written
notification automatically subjects the complaining party to liability for any damages, costs and attorney’s
fees
incurred by us in connection with the written notification and allegation of copyright infringement.
The designated Copyright Agent for Company is: _________
Designated Agent: _________
Address of Agent: _________
Telephone: _________
Fax: _________
Email: _________
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GENERAL
10.1 Changes. These Terms are subject to occasional revision, and if we make any substantial
changes, we may notify
you by sending you an e-mail to the last e-mail address you provided to us (if any), and/or by prominently
posting
notice of the changes on our Site. You are responsible for providing us with your most current e-mail address.
In
the event that the last e-mail address that you have provided us is not valid, or for any reason is not
capable of
delivering to you the notice described above, our dispatch of the e-mail containing such notice will
nonetheless
constitute effective notice of the changes described in the notice. Continued use of our Site following notice
of
such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and
conditions of such changes.
10.2
Dispute Resolution. Please read the following arbitration agreement in this Section (the
“Arbitration
Agreement”) carefully. It requires you to arbitrate disputes with Company, its parent companies, subsidiaries,
affiliates, successors and assigns and all of their respective officers, directors, employees, agents, and
representatives (collectively, the “Company Parties”) and limits the manner in which you can seek relief from
the
Company Parties.
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Applicability of Arbitration Agreement. You agree that any dispute between you and any of the Company
Parties
relating in any way to the Site, the services offered on the Site (the “Services”) or these Terms will be
resolved
by binding arbitration, rather than in court, except that (1) you and the Company Parties may assert
individualized
claims in small claims court if the claims qualify, remain in such court and advance solely on an
individual,
non-class basis; and (2) you or the Company Parties may seek equitable relief in court for infringement or
other
misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets,
copyrights,
and patents). This Arbitration Agreement shall survive the expiration or termination of these Terms and
shall apply,
without limitation, to all claims that arose or were asserted before you agreed to these Terms (in
accordance with
the preamble) or any prior version of these Terms. This Arbitration Agreement does not preclude you from
bringing
issues to the attention of federal, state or local agencies. Such agencies can, if the law allows, seek
relief
against the Company Parties on your behalf. For purposes of this Arbitration Agreement, “Dispute” will
also include
disputes that arose or involve facts occurring before the existence of this or any prior versions of the
Agreement
as well as claims that may arise after the termination of these Terms.
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Informal Dispute Resolution. There might be instances when a Dispute arises between you
and Company. If that
occurs, Company is committed to working with you to reach a reasonable resolution. You and Company agree
that good
faith informal efforts to resolve Disputes can result in a prompt, low‐cost and mutually beneficial
outcome. You and
Company therefore agree that before either party commences arbitration against the other (or initiates an
action in
small claims court if a party so elects), we will personally meet and confer telephonically or via
videoconference,
in a good faith effort to resolve informally any Dispute covered by this Arbitration Agreement (“Informal
Dispute
Resolution Conference”). If you are represented by counsel, your counsel may participate in the
conference, but you
will also participate in the conference.
The party initiating a Dispute must give notice to the other party in writing of its intent to initiate
an Informal
Dispute Resolution Conference (“Notice”), which shall occur within 45 days after the other party
receives such
Notice, unless an extension is mutually agreed upon by the parties. Notice to Company that you intend to
initiate an
Informal Dispute Resolution Conference should be sent by email to:
support@patnem.com, or by regular
mail to 651 N
Broad St, Suite 201, Middletown, Delaware 19709. The Notice must include: (1) your name, telephone
number, mailing
address, e‐mail address associated with your account (if you have one); (2) the name, telephone number,
mailing
address and e‐mail address of your counsel, if any; and (3) a description of your Dispute.
The Informal Dispute Resolution Conference shall be individualized such that a separate conference must
be held each
time either party initiates a Dispute, even if the same law firm or group of law firms represents
multiple users in
similar cases, unless all parties agree; multiple individuals initiating a Dispute cannot participate in
the same
Informal Dispute Resolution Conference unless all parties agree. In the time between a party receiving
the Notice
and the Informal Dispute Resolution Conference, nothing in this Arbitration Agreement shall prohibit the
parties
from engaging in informal communications to resolve the initiating party’s Dispute. Engaging in the
Informal Dispute
Resolution Conference is a condition precedent and requirement that must be fulfilled before commencing
arbitration.
The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the
Informal
Dispute Resolution Conference process required by this section.
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Arbitration Rules and Forum. These Terms evidence a transaction involving interstate
commerce; and
notwithstanding any other provision herein with respect to the applicable substantive law, the Federal
Arbitration
Act, 9 U.S.C. § 1 et seq., will govern the interpretation and enforcement of this Arbitration Agreement
and any
arbitration proceedings. If the Informal Dispute Resolution Process described above does not resolve
satisfactorily
within 60 days after receipt of your Notice, you and Company agree that either party shall have the right
to finally
resolve the Dispute through binding arbitration. The Federal Arbitration Act governs the interpretation
and
enforcement of this Arbitration Agreement. The arbitration will be conducted by JAMS, an established
alternative
dispute resolution provider. Disputes involving claims and counterclaims with an amount in controversy
under
$250,000, not inclusive of attorneys’ fees and interest, shall be subject to JAMS’ most current version of
the
Streamlined Arbitration Rules and procedures available at
http://www.jamsadr.com/rules-streamlined-arbitration/; all
other claims shall be subject to JAMS’s most current version of the Comprehensive Arbitration Rules and
Procedures,
available at http://www.jamsadr.com/rules-comprehensive-arbitration/. JAMS’s rules are also available at
www.jamsadr.com or by calling JAMS at 800-352-5267. A party who wishes to initiate arbitration must
provide the
other party with a request for arbitration (the “Request”). The Request must include: (1) the name,
telephone
number, mailing address, e‐mail address of the party seeking arbitration and the account username (if
applicable) as
well as the email address associated with any applicable account; (2) a statement of the legal claims
being asserted
and the factual bases of those claims; (3) a description of the remedy sought and an accurate, good‐faith
calculation of the amount in controversy in United States Dollars; (4) a statement certifying completion
of the
Informal Dispute Resolution process as described above; and (5) evidence that the requesting party has
paid any
necessary filing fees in connection with such arbitration.
If the party requesting arbitration is represented by counsel, the Request shall also include counsel’s
name,
telephone number, mailing address, and email address. Such counsel must also sign the Request. By
signing the
Request, counsel certifies to the best of counsel’s knowledge, information, and belief, formed after an
inquiry
reasonable under the circumstances, that: (1) the Request is not being presented for any improper
purpose, such as
to harass, cause unnecessary delay, or needlessly increase the cost of dispute resolution; (2) the
claims, defenses
and other legal contentions are warranted by existing law or by a nonfrivolous argument for extending,
modifying, or
reversing existing law or for establishing new law; and (3) the factual and damages contentions have
evidentiary
support or, if specifically so identified, will likely have evidentiary support after a reasonable
opportunity for
further investigation or discovery.
Unless you and Company otherwise agree, or the Batch Arbitration process discussed in Subsection 10.2(h)
is
triggered, the arbitration will be conducted in the county where you reside. Subject to the JAMS Rules,
the
arbitrator may direct a limited and reasonable exchange of information between the parties, consistent
with the
expedited nature of the arbitration. If the JAMS is not available to arbitrate, the parties will select
an
alternative arbitral forum. Your responsibility to pay any JAMS fees and costs will be solely as set
forth in the
applicable JAMS Rules.
You and Company agree that all materials and documents exchanged during the arbitration proceedings
shall be kept
confidential and shall not be shared with anyone except the parties’ attorneys, accountants, or business
advisors,
and then subject to the condition that they agree to keep all materials and documents exchanged during
the
arbitration proceedings confidential.
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Authority of Arbitrator. The arbitrator shall have exclusive authority to resolve all
disputes subject to
arbitration hereunder including, without limitation, any dispute related to the interpretation,
applicability,
enforceability or formation of this Arbitration Agreement or any portion of the Arbitration Agreement,
except for
the following: (1) all Disputes arising out of or relating to the subsection entitled “Waiver of Class or
Other
Non-Individualized Relief,” including any claim that all or part of the subsection entitled “Waiver of
Class or
Other Non-Individualized Relief” is unenforceable, illegal, void or voidable, or that such subsection
entitled
“Waiver of Class or Other Non-Individualized Relief” has been breached, shall be decided by a court of
competent
jurisdiction and not by an arbitrator; (2) except as expressly contemplated in the subsection entitled
“Batch
Arbitration,” all Disputes about the payment of arbitration fees shall be decided only by a court of
competent
jurisdiction and not by an arbitrator; (3) all Disputes about whether either party has satisfied any
condition
precedent to arbitration shall be decided only by a court of competent jurisdiction and not by an
arbitrator; and
(4) all Disputes about which version of the Arbitration Agreement applies shall be decided only by a court
of
competent jurisdiction and not by an arbitrator. The arbitration proceeding will not be consolidated with
any other
matters or joined with any other cases or parties, except as expressly provided in the subsection entitled
“Batch
Arbitration.” The arbitrator shall have the authority to grant motions dispositive of all or part of any
claim or
dispute. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary
remedy or
relief available to an individual party under applicable law, the arbitral forum’s rules, and these Terms
(including
the Arbitration Agreement). The arbitrator shall issue a written award and statement of decision
describing the
essential findings and conclusions on which any award (or decision not to render an award) is based,
including the
calculation of any damages awarded. The arbitrator shall follow the applicable law. The award of the
arbitrator is
final and binding upon you and us. Judgment on the arbitration award may be entered in any court having
jurisdiction.
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Waiver of Jury Trial. EXCEPT AS SPECIFIED IN SECTION 10.2(A) YOU AND THE COMPANY PARTIES
HEREBY WAIVE ANY
CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You
and the
Company Parties are instead electing that all covered claims and disputes shall be resolved exclusively by
arbitration under this Arbitration Agreement, except as specified in Section 10.2(a) above. An arbitrator
can award
on an individual basis the same damages and relief as a court and must follow these Terms as a court
would. However,
there is no judge or jury in arbitration, and court review of an arbitration award is subject to very
limited
review.
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Waiver of Class or Other Non-Individualized Relief. YOU AND COMPANY AGREE THAT, EXCEPT AS
SPECIFIED IN
SUBSECTION 10.2(H) EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A
CLASS,
REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE
BROUGHT, HEARD,
ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION BASIS. ONLY
INDIVIDUAL
RELIEF IS AVAILABLE, AND DISPUTES OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED
WITH THOSE
OF ANY OTHER CUSTOMER OR USER. Subject to this Arbitration Agreement, the arbitrator may award declaratory
or
injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to
provide
relief warranted by the party’s individual claim. Nothing in this paragraph is intended to, nor shall it,
affect the
terms and conditions under the Subsection 10.2(h) entitled “Batch Arbitration.” Notwithstanding anything
to the
contrary in this Arbitration Agreement, if a court decides by means of a final decision, not subject to
any further
appeal or recourse, that the limitations of this subsection, “Waiver of Class or Other Non-Individualized
Relief,”
are invalid or unenforceable as to a particular claim or request for relief (such as a request for public
injunctive
relief), you and Company agree that that particular claim or request for relief (and only that particular
claim or
request for relief) shall be severed from the arbitration and may be litigated in the state or federal
courts
located in the State of Delaware. All other Disputes shall be arbitrated or litigated in small claims
court. This
subsection does not prevent you or Company from participating in a class-wide settlement of claims.
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Attorneys’ Fees and Costs. The parties shall bear their own attorneys’ fees and costs in
arbitration unless the
arbitrator finds that either the substance of the Dispute or the relief sought in the Request was
frivolous or was
brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure
11(b)).
If you or Company need to invoke the authority of a court of competent jurisdiction to compel arbitration,
then the
party that obtains an order compelling arbitration in such action shall have the right to collect from the
other
party its reasonable costs, necessary disbursements, and reasonable attorneys’ fees incurred in securing
an order
compelling arbitration. The prevailing party in any court action relating to whether either party has
satisfied any
condition precedent to arbitration, including the Informal Dispute Resolution Process, is entitled to
recover their
reasonable costs, necessary disbursements, and reasonable attorneys’ fees and costs.
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Batch Arbitration. To increase the efficiency of administration and resolution of
arbitrations, you and Company
agree that in the event that there are 100 or more individual Requests of a substantially similar nature
filed
against Company by or with the assistance of the same law firm, group of law firms, or organizations,
within a 30
day period (or as soon as possible thereafter), the JAMS shall (1) administer the arbitration demands in
batches of
100 Requests per batch (plus, to the extent there are less than 100 Requests left over after the batching
described
above, a final batch consisting of the remaining Requests); (2) appoint one arbitrator for each batch; and
(3)
provide for the resolution of each batch as a single consolidated arbitration with one set of filing and
administrative fees due per side per batch, one procedural calendar, one hearing (if any) in a place to be
determined by the arbitrator, and one final award (“Batch Arbitration”).
All parties agree that Requests are of a “substantially similar nature” if they arise out of or relate
to the same
event or factual scenario and raise the same or similar legal issues and seek the same or similar
relief. To the
extent the parties disagree on the application of the Batch Arbitration process, the disagreeing party
shall advise
the JAMS, and the JAMS shall appoint a sole standing arbitrator to determine the applicability of the
Batch
Arbitration process (“Administrative Arbitrator”). In an effort to expedite resolution of any such
dispute by the
Administrative Arbitrator, the parties agree the Administrative Arbitrator may set forth such procedures
as are
necessary to resolve any disputes promptly. The Administrative Arbitrator’s fees shall be paid by
Company.
You and Company agree to cooperate in good faith with the JAMS to implement the Batch Arbitration
process including
the payment of single filing and administrative fees for batches of Requests, as well as any steps to
minimize the
time and costs of arbitration, which may include: (1) the appointment of a discovery special master to
assist the
arbitrator in the resolution of discovery disputes; and (2) the adoption of an expedited calendar of the
arbitration
proceedings.
This Batch Arbitration provision shall in no way be interpreted as authorizing a class, collective
and/or mass
arbitration or action of any kind, or arbitration involving joint or consolidated claims under any
circumstances,
except as expressly set forth in this provision.
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30-Day Right to Opt Out. You have the right to opt out of the provisions of this
Arbitration Agreement by
sending a timely written notice of your decision to opt out to the following address: 651 N Broad St,
Suite 201,
Middletown, Delaware 19709, or email to support@patnem.com, within
30 days after first becoming subject to
this
Arbitration Agreement. Your notice must include your name and address and a clear statement that you want
to opt out
of this Arbitration Agreement. If you opt out of this Arbitration Agreement, all other parts of these
Terms will
continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration
agreements
that you may currently have with us, or may enter into in the future with us.
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Invalidity, Expiration. Except as provided in the subsection entitled “Waiver of Class or
Other
Non-Individualized Relief”, if any part or parts of this Arbitration Agreement are found under the law to
be invalid
or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed
and the
remainder of the Arbitration Agreement shall continue in full force and effect. You further agree that any
Dispute
that you have with Company as detailed in this Arbitration Agreement must be initiated via arbitration
within the
applicable statute of limitation for that claim or controversy, or it will be forever time barred.
Likewise, you
agree that all applicable statutes of limitation will apply to such arbitration in the same manner as
those statutes
of limitation would apply in the applicable court of competent jurisdiction.
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Modification. Notwithstanding any provision in these Terms to the contrary, we agree that
if Company makes any
future material change to this Arbitration Agreement, you may reject that change within 30 days of such
change
becoming effective by writing Company at the following address: 651 N Broad St, Suite 201, Middletown,
Delaware
19709, or email to support@patnem.com. Unless you reject the
change within 30 days of such change becoming
effective
by writing to Company in accordance with the foregoing, your continued use of the Site and/or Services,
including
the acceptance of products and services offered on the Site following the posting of changes to this
Arbitration
Agreement constitutes your acceptance of any such changes. Changes to this Arbitration Agreement do not
provide you
with a new opportunity to opt out of the Arbitration Agreement if you have previously agreed to a version
of these
Terms and did not validly opt out of arbitration. If you reject any change or update to this Arbitration
Agreement,
and you were bound by an existing agreement to arbitrate Disputes arising out of or relating in any way to
your
access to or use of the Services or of the Site, any communications you receive, any products sold or
distributed
through the Site, the Services, or these Terms, the provisions of this Arbitration Agreement as of the
date you
first accepted these Terms (or accepted any subsequent changes to these Terms) remain in full force and
effect.
Company will continue to honor any valid opt outs of the Arbitration Agreement that you made to a prior
version of
these Terms.
10.3 Export. The Site may be subject to U.S. export control laws and may be subject to export
or import regulations
in other countries. You agree not to export, reexport, or transfer, directly or indirectly, any U.S. technical
data
acquired from Company, or any products utilizing such data, in violation of the United States export laws or
regulations.
10.4 Disclosures. Company is located at the address in Section 10.8. If you are a California
resident, you may
report complaints to the Complaint Assistance Unit of the Division of Consumer Product of the California
Department
of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at
(800)
952-5210.
10.5 Electronic Communications. The communications between you and Company use electronic
means, whether you use the
Site or send us emails, or whether Company posts notices on the Site or communicates with you via email. For
contractual purposes, you (a) consent to receive communications from Company in an electronic form; and (b)
agree
that all terms and conditions, agreements, notices, disclosures, and other communications that Company
provides to
you electronically satisfy any legal requirement that such communications would satisfy if it were be in a
hardcopy
writing. The foregoing does not affect your non-waivable rights.
10.6 Entire Terms. These Terms constitute the entire agreement between you and us regarding
the use of the Site. Our
failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such
right or
provision. The section titles in these Terms are for convenience only and have no legal or contractual effect.
The
word “including” means “including without limitation”. If any provision of these Terms is, for any reason,
held to
be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or
unenforceable
provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.
Your
relationship to Company is that of an independent contractor, and neither party is an agent or partner of the
other.
These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or
otherwise
transferred by you without Company’s prior written consent, and any attempted assignment, subcontract,
delegation,
or transfer in violation of the foregoing will be null and void. Company may freely assign these Terms. The
terms
and conditions set forth in these Terms shall be binding upon assignees.
10.7 Copyright/Trademark Information. Copyright © 2023 Patnem, Inc. All rights reserved. All
trademarks, logos and
service marks (“Marks”) displayed on the Site are our property or the property of other third parties. You are
not
permitted to use these Marks without our prior written consent or the consent of such third party which may
own the
Marks.
10.8
Contact Information:
Ralph Gustave
Address:
651 N Broad St, Suite 201
Middletown, Delaware 19709
Telephone: (786) 232-3143
Email: support@patnem.com